For the case managers and others, the distinction is that in terms of recording those calls, you don't necessarily record your phone calls with your doctor. You don't necessarily record your phone calls with your lawyer. Some of these are similar types of conversations.
The second part is that we don't record in-person meetings. We don't record transition interviews. We don't record a whole host of other interactions. Recording only phone calls would be only one way of looking at it.
I could speak to the quality assurance, if you'd like—