My reply would be lengthy. We probably don't have time to go through all of it.
What I would say is that we do quality reviews and quality assurance on client notes. We compile lists of people who have completed that self-directed training. We ensure that, even if it's self-directed, somebody fills out that they've completed that self-directed training. We do regular performance reviews with individual employees and others as well. There are a number of regular check-ins to make sure that training is being completed and that training is being absorbed and applied in the appropriate way, in the way in which they would interact with veterans, including things such as client notes and others along the way.
That's a very short answer to what otherwise would be a long one.