As far as the collective agreement goes, I don't have an example. I've been in this position for about two and a half years and I don't know of any similar cases. On a day-to-day basis, managers work closely with their case managers to ensure that any relationships case managers have with the veterans they are handling are appropriate. Building a good relationship with the veteran may require the case manager to offer advice beyond the normal scope or to speak to the veteran in a more personal manner than is necessary.
On November 24th, 2022. See this statement in context.