Veterans aren't consulted directly. However, sometimes veterans are included in terms of case notes that are referenced.
There could be veterans who have escalated issues. If the veterans service agent or the case manager they are directly dealing with hasn't responded effectively to their needs, as Mr. Ledwell pointed out before, there are measures for escalation.
Feedback from veterans and the support that's being offered to them does get taken into account in terms of the performance review process.