Two weeks ago, the service excellence committee had a meeting about this. This was the first time we'd been briefed on it. Assistant deputy minister Steven Harris told us that, to his knowledge, most case managers were aware of this and that the MAID situation was an isolated case. Four and five days later, we found out through the media that that was all lies, so we had an assistant deputy minister literally lying to veterans' faces five days before the truth came out.
Like I said, it's disheartening, to say the least.