The one thing I think you were asking as well is from the opening of the files to the resolution.... What they have been talking about in this was a bit of the initial demands, but does anyone realize that yearly we have to go through, again and again, in this system, in this resolution? The renouvellement d'équipement and the services, we have to go through as if it's new demand each time. It's endless.
When it started with Blue Cross in 2004, it doubled up the work and the blame left and right.