Zero. I have no confidence at all. How can they? The agents that we used to have working with us knew our case files and were able to have the control and power to help us directly. I've lived this, I've seen it work and it has worked.
But since Medavie Blue Cross came, they keep telling me how their hands are tied and that they're not able to provide the services—and also because my case is a fairly severe one, even more so. Can we just deal with it once and for all?