You hit the nail on the head, Mr. Richards. The word is training. How do we expect or anticipate civilians, who are the majority of the case managers, to support the ill and injured population if they're not trained in cultural competency just generally with the occupation and the unique needs of this population? It's never happened. I've understood that there's training happening as a result of some recent headlines. I don't know what that training looks like. I don't know what it is. We've offered our occupational awareness training and our trauma-exposed professional training for VAC with no response.
To me, if you're going to put civilians in front of this population, training has to be at the forefront of their role. Unfortunately, it's not been the case. I have not seen it to be the case in 10 years. I would suggest for the department that it be the focus for today going forward.