As I've said all along, from when the story broke, frankly, that we obviously have to be very careful and watchful of two things. One is that no veteran and their family experiences this ever again. Second is that for the veterans who become aware of it, they must always feel comfortable to reach out for the help they're entitled to receive.
About how to prevent it, this is an extreme situation, generally on the fringe of some of the challenges that affect the department. Understanding that, as we've said right after learning of this, if we're not preparing case managers, people, to interact with and support and have these complex and difficult conversations they're having every day with ill and injured veterans, then what are we ever going to expect to be an outcome or result of this not happening?
Our position has been clear: This is an extreme situation and should never happen again. We have to make sure that we take care of that veteran and their family and we have to support the veterans who might feel concerned about contacting the department they are after, as we are doing right now.
Beyond that, my goodness, what can we ever look to expect or receive when we're not providing the proper training that I would say and I feel for at times? The case managers, if they are asked to do this job, and are coming in to do this job and care about the work they do and how they do it, then we should be there to provide them with the resourcing they deserve to help the population they are serving.