I'll be honest. I'm getting a little frustrated today, because I keep hearing, “We're going to work on this to try to get better.” This isn't a new problem. This committee has looked at this before, and the recommendations coming out of this committee before were saying that this has to be better. There were reports in 2018 and 2019. There were indications from things like this.
I wasn't here in 2018 or 2019 on this committee, but I imagine we would have heard the same thing back then, that you know you have to do better and you're going to do better. We have all these ideas. Can you give me some specific examples of things you're doing? Give me even one example of a specific thing you're doing right now to try to improve this. Also, how do you measure whether you were successful or not?
I'll be honest. I'm getting a little frustrated, because I keep hearing, “We're working on it. We're working on it.” What exactly are you doing?