Mr. Chair, if I could, first of all, it wasn't just a keyword search. It was an analysis of greater than 400,000 files. All of those files are maintained by our professional staff for a reason, which is that it's important to keep a record of the interaction with the veterans they're serving. They can go back and refer to that and see what the progress has been and what kinds of issues were raised. These are detailed case files that are maintained in the department.
On March 20th, 2023. See this statement in context.