Okay. I appreciate that.
Moving on, I often hear from veterans who have had a negative experience with Veterans Affairs. That's obviously a huge part of what you do. They often express reservations about coming forward, including to you, because they're concerned about the repercussions they might face from Veterans Affairs. Will they lose access to the benefits or services they rely on if they speak out or say something?
I wonder if you could tell us a bit about that so veterans can hear from you today. What happens when a veteran comes to you with a complaint about VAC? What can you do, and what do you do, to ensure they are protected from retaliation by Veterans Affairs and are able to maintain their anonymity if they choose to?