I understand that, but my question is directly in regard to...as they come to that final step, they will get a VAC service agent, if required. We're not even talking about a case manager; we're talking about a service agent.
Is it VAC that is making that decision as to whether or not they need that service? The frustration is that they are medically released—I'm talking about those who are medically released.... They struggle to get the care they need, yet they aren't allowed to serve anymore.
I want your perspective. Do you think that a service agent should be supplied, at least for, honestly, the first five years as they transition? They think they're ready to go, and then they discover these conditions and things. They don't even know necessarily what they qualify for.
Would it not make sense to be supplied a service agent to make that transition smooth and so that they have less sanctuary trauma and whatnot?