I appreciate that very much. Thank you.
What I see here in the lack of evidence and criteria that you're talking about that you then have to deal with...I don't want to put you out of a job, but why are these things not being dealt with up front when they are being presented?
If a document is too difficult to read, why is that put into an appeal process? Why is that not dealt with directly so that it can simply move through the system without going through this additional step?