That wouldn't be my experience. My experience is that the documents don't exist.
For example, when veterans apply to VAC, they don't have access. When they go to BPA, the BPA tells them they need x, y and z. They get those documents at the front end, but they're not there now. I can't speak to the front end. Maybe there's an education thing out there that would do this.
Essentially, the case gets heard once and you start to see the weaknesses. By the time it gets to us, it gets more focused. We're not deciding certain things. They're just missing that one piece of evidence. That's the advantage of BPA in Canada, compared to anywhere else in the world: free legal advice.