What that project does.... It's more about the case.
I'll tell you a story about a brother who is a veteran. He recently had a departmental review application. It's no secret. He had a near-drowning incident in basic training which resulted in a claim. That case finally came together with a detailed psychological report.
What we're looking to do is, you have that one piece of evidence and to not put it through the system and build all this upfront stuff, but to bring it forward and say, “Okay, we agree. We'll write a decision on that. We can reduce the time at the back and save all this time for cases that need more of that work.”
It's an issue-based thing. It might be a very simple thing. It might be testimony or something where somebody can give us a statement to clean it up. It relies heavily on Steve's lawyers, because they know their cases. They could say, “I have a case and I think, if you agree with my argument, we can do something quickly.”
I believe that if we continue to do the same thing over and over again, we can expect to get the same result. Veterans respond to this type of initiative, and it reduces the burden on them.
What I have learned is this: What keeps us up is the waiting. There's a veteran out there who needs benefits. It's not for me to decide whether they need them next week or next month. They need benefits, and we're trying to get them into their hands faster.