Again, I come to this work from a background in restorative principles. Often, I think it's how you meet the person at the door, their first contact, in a way to restore their trust. These are people who have served their country. They have a very deep trust. I think those kinds of principles, meeting at first contact and asking what can we do, how do we make it smoother, how do we help them.... I believe it's all relational. Instilling those kinds of restorative principles would go to some degree, but that's from a guy from 25,000 feet up.
On June 19th, 2023. See this statement in context.