As I said before, I don't think the veterans who come before us distinguish. As I've told my staff, they don't say, “VAC did a very bad job. VRAC did a great job. The BPA did a great job.” They are upset with the RCMP. They are upset with the military. They are upset with VAC. They are upset with us. They are upset at the system. They see that the system let them down.
Yes, we are one part and we have a different job, but the system is only as good as its weakest link. In my experience, they're just upset with the system. They don't say, “Yes, VAC....” Obviously, when they're in front of us, VAC might be their target, but they're equally upset with CAF.