Okay.
During my first term, I attended three or four board hearings. I find that very difficult for these people. I don't think it's your fault, but it's pretty hard from a human perspective. People sometimes have a hard time expressing themselves, they are poor people who may have psychological problems. It's sad to see that these individuals are ill equipped.
It may be a coincidence, but none of the four cases I attended were heard or led to a decision. In each case, the file was referred to the requester on the grounds that a document or a photocopy was unreadable, that an examination had to be redone, or for some other reason of that kind.
I'll go back to my question. You talked about the $6 million, but you seemed to want to implement procedural changes. Perhaps I'm wrong, but that's what I understood. Can you talk a little bit about what these procedural changes might entail?