That's a great question.
It would be being able to better anticipate the types of applications that are coming forward, and the volume of applications, understanding the cause and effect of new programs coming into place, and the communication around that, and to be better prepared for that because when there is an increase or some strong publicity about new programs, we do see a surge. That would be one takeaway—that we anticipate that a little more effectively.
I've also realized over the last two years that on the surface it may appear that two claims look exactly the same, but the reality is that individuals' situations, circumstances and health parameters and criteria are very different when you dig into a file and you get into it. Also, it would be about ensuring we have access to up-to-date medical information and modern tools to make it easier for our decision-makers to connect injuries to services more consistently.
Those would be two things I would say that would position us very well going forward. That's what we're doing today, and that's why I feel that way, because it's working now. I would hope to continue to build.