Thank you.
In the operational environment, our service standard is 16 weeks 80% of the time, so it does suggest that there will be a certain number of claims that will take longer than 16 weeks. Our goal is to reduce the backlog and to be able to maintain our service standard, meaning that there would never be any greater than 20% in our pending applications beyond the service standard.
In terms of keeping staff on board, that is one part of our strategic plan. The other part is improving the way we work and augmenting our system so that we can move through the system much faster.