Thank you very much for your question, Mr. Desilets.
I can assure the committee that I have never found Mr. Desilets' constant demands regarding delays in the processing of French-language applications annoying.
As he noted, it's true the situation was absolutely unacceptable. I can tell you that the resources we've just received as a result of extended employee assignments will help us ensure that the difference between processing times for English and French applications is truly eliminated.
Ms. Meunier discussed that a little earlier; we're in the process of making other improvements to the process and other things. I believe the team we have in place will help.
In addition, in response to the question a committee member asked earlier, we definitely need to hire francophone staff, not just bilingual staff, given how complicated it is to interpret French files, particularly the medical terms, for example.
We've definitely acknowledged that we can't rely solely on bilingual people. We need nurses and other people who make the decisions and are truly proficient in French and comfortable with the medical terms.