I think it's almost as simple as a modernization of the technology—IT things.
Anna-Lisa shared with me earlier that there are nine steps just to log into the My VAC Account. Can they have an app? Can they have more streamlined communications? Can you automate some of this stuff? We still have to send faxes and wait five to seven business days, and then they lose the fax. The CMs are not even trained on how to digitally upload faxes to a central server. There's all this stuff that's just so antiquated.
I also think it's important, just from a cultural perspective, that you want the Canadian public to respect this institution. If it's viewed as old and antiquated and irrelevant, then are you going to attract the best and the brightest? Probably not. It's the number one top employer—I don't know if that's a fact, but it's a huge employer—so it should act like it. It should be setting an excellent example on the world stage, and it should perform the best and have the best systems.