Thank you.
Let me echo the chair in saying to the veterans on our panel and also the veterans who are joining us in the room today, thank you all for your service.
I want to start with you, Ms. Rovak. You made the comment that unless there is a change in policy and behaviour at Veterans Affairs, there will continue to be and many others will see many of the challenges that you have faced. You mentioned that you had thoughts and ideas about things that could change and that could help to improve things for others in the future. I know your time was limited, so I wonder if you could maybe start by telling me, if you were given the opportunity tomorrow to recommend one specific change that would make the biggest difference, what that change would be.