Thank you, Mr. Chair.
I just want to say that it's an honour and a privilege to be in the presence of such strong women and advocates for women. It gives me such warm feelings that I can't even describe it.
I have a couple of questions, and the first one is for Sergeant Usherwood.
I had the opportunity to watch your YouTube video, and I must say it brought tears to my eyes. You made a statement in it that really touched my heart. I want to read it back to you:
The way a society or a country or an organization is now, is affected by how they acted, what they did in the past.... If you don't understand the past, you can't see why they are the way they are.
That statement to me was very impactful. What suggestions can you make, going through your experiences, that would help us learn how we could better provide services more efficiently and more effectively? You mentioned consistent caseworkers. Is it a lack of caseworkers? Is it a lack of training?
What suggestions can you make to this committee that we can take back in order to provide better service for everyone?