Yes, of course.
Last spring, I helped a veteran who lived close to the Outaouais-Ontario border. I asked him if he had any objections to us making his claim in English so I could test the system. He replied that he had no problem with it. He received a positive response in less than seven weeks. He received a reply in less than seven weeks, whereas we wait for years. This is the case for me, personally, and also for my spouse.
I am the boots on the ground. I'm not sitting in an office. I'm in the field 12 months a year, 24 hours a day, and have been for the last 12 years. Along the way, we've lost people. People give up and lose hope.
That's what I had to add to that.