I made a little note of a comment you made. We've been trying on this committee to come up with recommendations for improving that whole process so that it will be time efficient. One of the issues concerns the point you made about case managers not being the ones who make the decision. It seems to me that we have quite a complicated bureaucratic mess here and, a lot of the time, case managers end up in the middle. As you said, they're overworked. They don't get to make the decisions. Sometimes they get to relay the decision when it's not something that was truly wanted in the first place; it was recommended it the first place.
One of the recommendations that was made was that case managers should become far more a part of the professional process and take that process right from the beginning to the actual decision-making. Do you see that that would make things better? They're at the front of the conversation and build the relationship with that veteran.