Thank you, Mr. Chair.
I too would like to welcome our guests this evening. Thank you for your service and your advocacy on behalf of your fellow members and veterans.
The first question I'd like to put to Ms. Laverdure.
Aside from recent investments, strategies created, and hiring being done to address inequalities and imbalances in the application times, what else can be done to improve confidence in the department and the system at large to ensure that you and other stakeholders know that your needs and concerns are being heard or considered, appreciated and addressed?