Thank you.
Mrs. Douglas, in my previous corporate career I had supported call centres that handled customer cases to ensure that employees had proper change management training. This is really essential because, unless you train them in a very specific way, it's going to be really hard for them to handle calls that come in.
Since employees at VAC may or may not have your experiences that we've talked about, as you mentioned, and training is vital. Can you touch on specific educational training that we can include in our recommendations? For example, do you feel that simply by adding LGBTQ purge training, it could help them be more educated?