Well, to start with, it would have cut months off my application, because I had to keep going through this over and over again. I live beside a large base, but the nearest veterans centre to go to is in Victoria, which is a three-hour drive away.
It's not having anybody you could go to, to meet face to face, that makes it very hard, and also, every time I phone in, it's a different individual. As I said, I found the same thing when it was extremely difficult was to get my dad's case moved forward. That's why my mother just gave up and I had to take it on.