Well, thank you for the question.
I would say it's about not being assigned a caseworker and needing to explain yourself each time. If I weren't so angry at the lack of acknowledgement of my service, I probably would have given up. I did give up initially, when I first applied. It's just easier not to put yourself through that.
Not having one person you can talk to makes everything so much more difficult. If they assign caseworkers, maybe some of the caseworkers won't be involved with very much, and as time goes by, once they actually get their application in, it can be given to another caseworker or shared in some different way. Maybe they need to look at how other adjudication works or that kind of system. My wife is actually involved with the B.C. government and does health adjudication for medical devices.
Maybe they need to look at some of the other ways that this kind of service is being delivered. Health care—which is ultimately what Veterans Affairs is. That would be my suggestion. Maybe they need to look at other places.
Thank you for the question.