Yes. That would be a great idea. There could be someone who says to them, “You're going to be getting this case. This is the brief on it.” Then, when they do reach out, if there's no direct contact with a transfer, at least they could have the brief that tells them what's going on. Every time I phone, they go, “Okay, I'm going to read through the notes and see what's there.” That gets frustrating.
