Thank you, Mr. Chair, for the question.
Continuity of care really is important so that there aren't gaps in care and so the veteran feels supported as they move through their life.
Whether they're having to relocate because of financial reasons or personal reasons.... When I moved from Ottawa to Winnipeg, I was given a three-month supply of medications and a finger crossing in the hope I'd get a case manager before that runs out. That was even after giving Winnipeg VAC a heads-up. Six months ahead of my move, I let VAC know that I was coming and to please set up my files, etc.
Really, continuity means you are caring for the veteran and you care what happens when they leave one office and arrive in another one. That's important. If you're talking about building trust and rapport, I think continuity of care is at the base of that.