Right.
I've moved around. I've had several case managers, five different case managers, in the province of Ontario. That can take months. Even going from the Toronto office to Ottawa took six months. I had no case manager. That meant no medications. There was no continuity of care. That meant finding another doctor. Case managers get reports, but they want to do it all again. They say, “Tell me the story again” even though they have all the reports and all the information. It's all filled out on your claim forms too. That information is there. It seems a little lazy for them to just keep depending on and burdening the veteran to rehash these traumatic things over and over again instead of doing their homework. The information is there. They have it. I would recommend that if they have additional questions or they feel that maybe one of their questions wasn't answered enough, then they could ask the veteran to elaborate on that.
Thank you, Chair.