When you hear it put that way, it's pretty shocking, isn't it? I'll give you an opportunity to elaborate on what it should look like.
I've often heard the idea that VAC does operate a bit more like an insurance company, trying to find a way to deny claims. I think the obvious counter to that, the expectation, would be to see VAC act more as a service provider that's there to provide services that veterans are entitled to and that they deserve.
Could you perhaps elaborate a bit on what you think it should look like? What should the process look like for a veteran, rather than being up against a tough, mean insurance agency?