That was where my next question was going. I've often said that to some of the folks who do this work at the Legion. I've said that to them: “Thank you for being there for our veterans, but it's too bad that you even need to be there to do this work.”
It shouldn't be necessary for a veteran to need help to navigate that process. The process should be simple enough that a veteran can get through it quickly and easily. Would you agree? Is that the ultimate goal that we should be seeking when we talk about the services that Veterans Affairs provides: to provide service in a timely and efficient manner to veterans so that they don't have to engage others as they try to navigate the process?