Thank you. I will return to Ms. Usherwood.
There was some discussion earlier about case managers and some of the work they need to do or training they may require.
In terms of service delivery—and I am going to be specific to the trans community at VAC—what kinds of skills do you think would open up their process to be a little bit more inclusive?
You spoke a lot about needing supports or needing VAC staff to understand mental health concerns. I am just wondering if you could talk specifically about what would be helpful in order for somebody to come forward and actually feel heard and to see action happen on their file. What kind of training would be supportive for those case workers on the other side?