During the last three years of trying to get physical therapy for my pelvic floor, I've been denied. I was fighting with them. I've had to pay out of pocket.
When I had to contact VAC's ombudsman to discuss these matters, I actually found out that all women's reproductive health has no treatment codes under it and it hasn't been updated since 1992. You can quote me on that, because that's what the ombudsman will confirm. They had to go in and physically change the codes, and they have not been updated.
I don't know if any woman veteran has received reproductive health treatment benefits. I have a pensionable condition that is like an umbrella, so I'm able to access these treatments, but when it goes to the claims department or to Veterans Affairs, I get sent to four gynecologists to prove my injury or to do another assessment.
The thing about sexual assault is that these procedures are very invasive, so I don't want to go to three different providers. I want to go to one, do the physical therapy and get out. I've been trying so hard for the last three years, to the point that now I can't afford to keep going with my child care because I don't get reimbursed in time. I can't afford to continue just when I might be able to receive it.
Every time there's a physical injury, even with the new rehabilitation program, it's been so complex to try to understand why they make you go through all these steps when.... To me, it's common knowledge. To providers outside of VAC, it's common knowledge that pelvic floor.... If I were to injure my back, the pelvic floor is one of the number one treatments for that in VAC, so why isn't it for sexual misconduct? I don't understand why injuries are different by territory.
I believe that Veterans Affairs needs to have a specialist in women's health to come on to the team and redesign the table of disabilities to represent women. Right now, the table of disabilities doesn't represent anything when it comes to women's health.