Interestingly, there is a veteran who has filed in Federal Court because she believes she's been told that's not in fact the case. Perhaps that can be settled very quickly—I hope.
I think the very fact that veterans even feel the need to want to hire independent legal counsel to be able to navigate the complex and bureaucratic processes in VAC is more proof that your government is failing our veterans. These are people who have served this country, and they go to this department for help.
They're asking your government for help. They're finding that the process is so complicated, convoluted and lengthy that they don't even feel that they can navigate it by themselves. They feel they need to go and hire a lawyer to do it. Does that not tell you there's something wrong?