Every time, whether it be you or your predecessor, it's always the same answer: We're trying to do better. We're not doing very well right now, but we're trying to do better. It happens every single time. At some point you have to be accountable and actually do better. I don't think you can measure it by.... You've talked about how many people you've hired. You've talked about all the announcements you've made and haven't delivered on. You've talked about how much money you've spent. Veterans want to see results. That's all they care about. All the rest of it doesn't matter. It's the results.
Frankly, every single day I hear from veterans who are finding it's not taking months. In many cases, it's measured in years the amount of time it takes to get any kind of a decision. They have to go all the way through a whole set of appeals processes. Many of them feel like giving up; it's just that complicated.
I really hope you're going to reflect so that maybe next time when you come back you can actually tell us about some results, rather than saying you'll try to do better next time. We need results. That's what veterans expect.