Perhaps I can take that question, Mr. Chair.
We regularly do updates to systems. Generally, we schedule those for outside of normal working hours. The website for the My VAC Account that you're referring to is available 24-7, essentially, other than scheduled outages. There are occasional technical issues that require updates. Sometimes those come to us unannounced as a result of a system problem that may affect multiple systems. Veterans can continue to call the national client contact centre if the My VAC Account isn't working to get access to supports and services.
Sometimes there can be delays when a system is down for a couple of hours during the working day. That's certainly unfortunate, but part of the issue of maintaining multiple systems is making sure they're updated, functioning correctly and are secure and protected as well. A couple of incidents happened on that. I'm not aware of anything where there were two days of a lack of access to service in place, but we do work to make sure it's available as often and ultimately as frequently as possible to help support veterans who might want to access it at whatever time of day is convenient for them.