Thank you, Mr. Chair.
First of all, thank you very much for your service.
I received a call from a constituent outside of my riding who has tried on numerous occasions to get through, calling my staff and explaining his story over and over again. The trauma that it puts on our veterans to go through that process, I think, is unacceptable. There's another thing that we're missing out here, which is that my staff get emotionally involved with these individuals.
We heard from witnesses earlier this week that they would not recommend that anyone join the forces. I think that's a poor example of how we are dealing with situations.
Do you not agree that the collection of data will assist the department in improving areas that could speed up the care of our veterans? This would identify the areas of weakness so that we could work on improving the efficiency of service. Let's be honest, without the data, how can we identify areas that need assistance?
I think it's an important part. Do you feel that way?