The number one role of the ombud's office is to receive and respond to complaints from individual veterans. We continue to receive those complaints every single day. Where we see that there is a systemic issue, when we see complaints that come in that are similar or that have similar aspects, that will trigger for us a systemic investigation.
All I can do, Mr. Chair, is to shine a light where we see, perceive or find gaps and barriers to equitable access to the programs and benefits that the department provides.
We receive briefings from the department on how it's doing its work and, again, we remain encouraged by what we hear. We know that there is still a lot more work to do, and we will continue to remain alert for systemic gaps and do our best to bring those to the attention, not only of the department, but to Canadians and our veteran population.