It is certainly a challenge for me. I think one of the most important things for me to do is to help people understand what an ombud's office does. We walk an extremely narrow lane. All I can do is [Technical difficulty—Editor] on where I see unfairness or inequity. That is all we can do.
I offer my recommendations. We do our very best, our utmost, to ensure that the recommendations we make to the department are realistic and achievable. We understand that in some cases they require legislative change, which is, as you know, over to the government. We know that sometimes we need to make those recommendations. We make them thoughtfully and carefully.
Since I've arrived, whenever I submit a report, I ask explicitly for the minister to respond to my recommendations: Do you agree? That is all I can do. I look to others to reinforce these recommendations or to take the necessary steps to put them in place.
Again, this is my role. It's a very narrow role. It is a fantastic job. I enjoy it thoroughly. It is so rewarding to be able to point out, “Here's a problem, and here's how we suggest that it can be fixed.” When those recommendations are taken up and implemented, it is an extremely rewarding [Technical difficulty—Editor].