I need to refer to my notes on this. I'll probably ask Mr. Schippers to jump in and help me with this, as it was before my time.
We did indeed make this recommendation to triage applications. I must acknowledge it has been partly implemented by the department. The department triages the applications of veterans who are 80 and over, or who self-identify as having a life-threatening condition. However, what is missing is the proactive triage I spoke about earlier.
How can the department find out more about the applicant that would help it to determine whether the application should go to the front of the line or wait until other more important or pressing applications are considered?
Perhaps I would ask Mr. Schippers if he can add...or not.