The veterans who have a caseworker are those who are in the rehabilitation program or who already have a disability claim approved and need more assistance. Mr. Schippers can correct me if I have that wrong.
What we're talking about is the time it takes for the department to actually make the decision on the disability claim. The disability claim is the gateway into the department and into having stable and consistent access to funded health care treatment.
I distinguish between those two things. The people making the decisions are the adjudicators [Technical difficulty—Editor] for veterans who are already in the system, as it were.