Thank you, Mr. Chair.
Thank you for your presentation and thank you both for the work you do. It's much appreciated. I know you're the voice of veterans who are reaching up to ask questions or to complain. It's extremely important that we keep those lines of communication very strong.
In your presentation and in some of the follow-up questions from Mr. Caputo—and I noticed in reading and listening to you—you're taking that personal approach. That's quite interesting. It's a different approach maybe and one that we need to consider for sure.
I would just like your opinion quickly, because I'm always scared that for a first-time applicant, for example, this is going to cause a longer wait time than what we have now. If, for example, we take Mr. Caputo's proposal and reach out every 14 days or within 14, 15, 20, or 30 days—and you mentioned in your presentation as well that we should try to reach out to individuals to know more about them—I'm a little scared that could increase the process and then increase the wait time.
Maybe there's a better way of doing that. Maybe the way is through their My VAC account, where they can indicate with just a quick note that says “I am a first-time applicant”, or “this is my impact”, or “I am seriously ill”. I don't know. I just want your opinion quickly on that piece.