Thank you for that answer. I just wanted to make sure this committee understood that we're not here to portion the blame on the report you've produced, which is a very good report, and that your job there is not to direct Veterans Affairs. Your job is to bring this report card to us and highlight the issues. Our job is to face the challenges, bring some of these recommendations forward and make sure they are priorities not only within our budget but also within our mandate.
Clearly, one thing that screams out to me in your report is that money doesn't solve the problem. We should be focusing on the clients more, and obviously building personal relationships, which comes down to customer service. Would you agree with that?