Thank you, Mr. Chair.
My question is for Ms. Jardine.
I want to start by thanking you, because you made me realize something extremely important when you answered Mr. Caputo's question. I'm talking about the importance of the connection with the client. I now understand that case managers are some of the only professionals providing assistance to people who do not meet their clients face to face. They don't really have a connection with their clients. I realize that now, and it makes no sense, really.
I'd like your opinion on something. This week, the committee heard from a peer support worker who has helped 1,200 veterans with the application process over the past 12 years, as a volunteer, I might add. She recommended the department create liaison officer positions so that veterans had a reliable and stable point of contact throughout the case management process. The veteran would know more about the status of their claim, and feel supported and reassured throughout the process.
I'd like to know your thoughts on this. Is it a feasible and credible option?