VAC is very committed to serving veterans, but it is often stifled by the system.
There are issues with decision-making frameworks used by employees, as there is a lot of flexibility in the frameworks in terms of interpretation of the law and the medical evidence. What's happening is that a lot of women are having to provide more medical evidence than their male counterparts in order to receive access to health care benefits and to receive the service.
The evidence-based framework was made using male physiology, and women are different. What's happening is that women are having to take decisions through the veterans appeal board to get an accurate medical assessment. That's placing the work on the victim when we have people who are paid to do this work, and it's ending as a complaint-based process as opposed to being a proactive way to use evidence-based frameworks to make the decisions to make the veteran whole again.
There I'll agree with Kristina that it's death by repeating your trauma over and over again, and no one comes to help you. You either make it on your own or you don't.